Help w Steinberg UR44C - fails tests etc..

[Bill F.]

I can't seem to get this thing to work..  Video on the subject not useful.   UR44C great for recording but JK doesn't seem to like it.  Fails latency tests..   I am in Arizona, is that part of the problem?   Also continual "Disconnected from Server" messages..  not a loss of internet connectivity - I have a 5 gigabit speed ethernet fiber internet connection and all other internet accesses are instantaneous.  I'm fairly savvy on computer stuff but definitely not a network geek.  I really don't want to learn all about networking to make this work.  Do I need to hire a network specialist to get this set up?   Please help.   Thanks...  Bill