scarlett gen 3 solo ouput sound issue

[Chris Frost]

Hi. I have a brand new Scarlett solo gen 3 running Windows 10. I loaded the latest software FocusRite has on their website.

If i set the instrument input gain so the gain halo doesn't go into yellow (guitar knob at half volume) - there is no audible output in the headphones. If i turn the guitar volume up the gain halo immediately goes yellow, starts clipping and the sound is horribly distorted. If i then back the Scarlett gain down, it goes from horrible distorted sound to no audible sound. If i increase the volume on the JamKazam track - same thing. Either horrible, distorted, clipped sound or no sound. Very frustrating. Any suggestions would be appreciated. Also, i can get clean sound listening to YouTube through the interface so i know the headphone output and headphones work. And i've tried different sample rates, buffer sizes etc. None of that had any effect. Thanks.

A couple of things to try / test ....

first up - is your i/f set to line or inst?  .....
Next - you say that the input gain is about half .... what about the monitor & headphone gain? (I am assuming that the cans are connected to the headphone socket on the i/f like mine are)

and - have you tried running into a DAW and therefore confirming that the Audio connection is OK?