New User Can't hear audio in headphones

[Nicole Nijssen]

I downloaded the app, logged in, and set up my audio equipment.  I am a singer with a microphone and headphones and a UMC 202 interface.  No instruments.

I cannot hear my voice in the headphones unless I have direct monitor ON (in).  If I have it off (out) I hear nothing when I speak into the microphone.  I clicked on "help" as directed in the Step 2 video and it took me to the main YouTube page.  (I actually got as far as Step 5, but none of the "instructions" links on each page worked ("This site can’t be reached - jamkazam.desk.com’s server IP address could not be found.") so I just kept going as best I could. But on step 5 I cannot hear the audio that is supposed to be heard when you click Play.)


Hoping you can advise, thank you.

Same for me Nicole Nijssen. This site can’t be reached - jamkazam.desk.com’s server IP address could not be found. I used it fine a few weeks ago. This week nothing works. No audio either.