Program Will Not Launch on a Windows 10 PC. Please help!

[ironman8627]

I'm in the same boat. I'm running a windows 10 X64 bit system (as recommended) but the application appears to install itself as an x86 application? (I found it in Program Files x86 under the C drive.

I have the same errors in Event Viewer - the app is cra$ng upon startup.

Faulting application name: JamKazam.exe, version: 1.0.0.0, time stamp: 0x5eb40dc1
Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0x692cf0ab
Exception code: 0xe06d7363
Fault offset: 0x00114192
Faulting process id: 0x4954
Faulting application start time: 0x01d62a4da9fc9c50
Faulting application path: C:\Program Files (x86)\JamKazam\JamKazam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 94792ba5-090c-4d79-8fc5-6092276ca13a
Faulting package full name:
Faulting package-relative application ID:


Fault bucket 1907229636913590871, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: JamKazam.exe
P2: 1.0.0.0
P3: 5eb40dc1
P4: KERNELBASE.dll
P5: 10.0.18362.778
P6: 692cf0ab
P7: e06d7363
P8: 00114192
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2339.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2405.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2426.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER243E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER245E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JamKazam.exe_d96834645e16ba628cd64072c81138fa14b0e9_209ac3fd_6650d54f-5817-4a52-8c8e-913713b6373c

Analysis symbol:
Rechecking for solution: 0
Report Id: 94792ba5-090c-4d79-8fc5-6092276ca13a
Report Status: 268435456
Hashed bucket: afeecbc9857c0196da77d73ff554f257
Cab Guid: 0