03-28-2020, 09:33 PM
(03-28-2020, 08:17 PM)Cloud Wrote: I have installed Jamkazam on my Windows 7 laptop. I am trying to get started with the session wizard, and I am in "Audio Gear Setup."
1) The "Instructions" button goes to a broken link, so no help there.
2) I have one choice for Microphone and Speakers (the built-in stereo Realtek drivers), but when I select "Resync" I get an Alert dialog to contact support, followed quickly with another dialog ("Invalid Audio Device") that says "It appears the audio device is not currently connected." I have tried all the listed sampling rates, but nothing works. I cannot continue in the wizard.
Please help!
I have had this issue myself many times with the built-in Realtek.
I believe most times it is because the device is already in use by another program.
Do you mind trying exiting JamKazam and every other application you can (even Chrome/IE etc)... try to close everything!
Then start JamKazam, and go through the audio wizard once more.
This has worked for me before. But I am not 100% sure this is the only issue that occurs with this device.