device sample rates do not match and are in conflict

[MattBarr]

Hello All,

I am interfacing with my Mackie ProFX8 Mixer and getting this message "device sample rates do not match and are in conflict". I tried all sample rate options with no success. The input and output settings on my laptop are set to USB Audio CODEC which was recommended in the Mackie Manual to allow all in and out signal to pass through the Mixer. I chose the same input and output options on JamKazam. I have two questions: 1.) Is the Mackie ProFx8 compatible with JamKazam and 2.) If yes, can you provide detailed instructions to interface the Mackie ProFx8 mixer correctly with JamKazam.
 
Also, can you recommend alternate external interface equipment possibilities that work best with JamKazam? I am eager to get connected.
 
Thank you

Hi Rich, I'm assuming you're using a Windows PC. If so, in Control Panel, Sound, you should see Recording and Playback tabs. In those tabs, you should be able to select (click) the input and output device associated with your Mackie, and then click Properties. In the Properties window for the device you should have an Advanced tab that has an option for selecting the device sample rate and bit width. Options vary from device to device, but this is generally what you'll find with most devices. You'll want to set the input (Recording) and output (Playback) devices to the same sample rate, be sure to Apply after a change before closing Properties window. Then when you go back into add new gear you shouldn't get those sample rate mismatch complaints from JamKazam.