Distortion in audio files (backing tracks)

[Bogie]

Hi there,

me and my jam partner are having problems with audio files (backing tracks) now for a while.
Latency and jitter seem to be o.k. but when starting an audio file the result is a cracking noise instead of the original audio content. We tried several things without success:

• reducing the file size of audio files, no improvement
  
  
• deleting any files inside the file manager, no improvement
  
  
• changing audio bitrate from 2.5 to 2ms (higher values with too much latency), no improvement
  
  
• turning off video, no improvement
  

By the way, instrument signals (sax, guitar) are fine, but a lot of network error messages occur during the sessions, not knowing what the reason for that is.
 
A little help would be nice.
thanks.

Setup:

• 2 jammers, gold members
  
  
• location Germany
  
  
• jam time sunday 6.00 p.m.
  
  
• internet with 390 Mbps upstream, 227 Mbps downstream (fibre)
  
  
• lan, no wifi
  
  
• macOS 10.14.6
  
  
• mac mini late 2012, 2,3 GHz Intel Core i7, 16 GB Ram
  
  
• focusrite solo audio interface 
  

[Dimitri Muskens]

Hi there,

me and my jam partner are having problems with audio files (backing tracks) now for a while.
Latency and jitter seem to be o.k. but when starting an audio file the result is a cracking noise instead of the original audio content. We tried several things without success:

• reducing the file size of audio files, no improvement
  
  
• deleting any files inside the file manager, no improvement
  
  
• changing audio bitrate from 2.5 to 2ms (higher values with too much latency), no improvement
  
  
• turning off video, no improvement
  

By the way, instrument signals (sax, guitar) are fine, but a lot of network error messages occur during the sessions, not knowing what the reason for that is.
 
A little help would be nice.
thanks.

Setup:

• 2 jammers, gold members
  
  
• location Germany
  
  
• jam time sunday 6.00 p.m.
  
  
• internet with 390 Mbps upstream, 227 Mbps downstream (fibre)
  
  
• lan, no wifi
  
  
• macOS 10.14.6
  
  
• mac mini late 2012, 2,3 GHz Intel Core i7, 16 GB Ram
  
  
• focusrite solo audio interface 
  

>>>
Hi Bogie,

You say "now for a while", does that mean it has been good (better) before? If so, did anything change in settings/setup?
Are you talking about the tracks acquired through JKz (JamTracks) or other files?
Did you look in the 'Pro-Audio Mixer' if any settings are 'off'? (per the Manage menu)
Did you try a general 'Reset Audio Volumes'? (per the Manage menu)
Since you're both 'gold' members, did you file for support with the JKz team?