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Crash on macOS Big Sur - Printable Version

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Crash on macOS Big Sur - nnelas - 01-30-2021

Hi!

I was trying to use JK native app for macOS (1.0.3739) and it keeps cra$ng on launch.


Code:
Process:               JamKazam [2194]
Path:                  /Applications/JamKazam.app/Contents/MacOS/JamKazam
Identifier:            com.jamkazam.osx.client
Version:               1.0.3739
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           JamKazam [2194]
User ID:               501

Date/Time:             2021-01-30 16:18:17.559 +0000
OS Version:            macOS 11.1 (20C69)
Report Version:        12
Bridge OS Version:     3.0 (14Y908)
Anonymous UUID:        CF74D0BA-728E-9CAA-FD57-D6BB6E198BB9


Time Awake Since Boot: 3600 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000086
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [2194]


Where's what I've done:
1 - Tried to create a new user and run JamKazam on it
2 - Check if there was any facebook related plugin on Internet Plug-ins (there wasn't)
3 - Tried with/out my audio device plugged in (I'm using a Focusrite 2i2 3rd)

I've also checked the logs from ~/Library/Logs/JamKazam.log and 

Code:
<W>2021-01-30T16:10:11 early init: mixer dialog
<W>2021-01-30T16:10:11 libpng warning: bKGD: invalid
<W>2021-01-30T16:10:11 libpng warning: bKGD: invalid
<W>2021-01-30T16:10:11 maxBitrateChanged iNetworkTestScore: 0 iVideoNetworkTestScore 0
<W>2021-01-30T16:10:11 maxBitrateChanged using hi fidelity bitrate for chat 64000 and music encode 320000
<W>2021-01-30T16:10:11 updateBitrateGroups 320000 64000 320000
<W>2021-01-30T16:10:11 SocketRPC: Removing old socket on "/Users/nunonelas/.JamKazamSocket"
<W>2021-01-30T16:10:11 creating video encode threads...
<W>2021-01-30T16:10:11 initAudioDelayFiFo ms: 120 delay1MsSamples: 48 maxFrameSize: 92160
<W>2021-01-30T16:10:13 Interface address: "fe80::aede:48ff:fe00:1122%en5" , AC:DE:48:00:11:22 , QFlags(0x1|0x2|0x4|0x20) , "en5"
<W>2021-01-30T16:10:13 Interface address: "fe80::478:bf71:a72b:2e58%en0" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "192.168.1.67" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "2001:818:d920:d100:8be:3bde:37c8:995d" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "2001:818:d920:d100:d5d5:db76:6831:ac9d" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "fe80::2821:c2ff:fee8:d7df%awdl0" , 2A:21:C2:E8:D7:DF , QFlags(0x1|0x2|0x4|0x20) , "awdl0"
<W>2021-01-30T16:10:13 Interface address: "fe80::2821:c2ff:fee8:d7df%llw0" , 2A:21:C2:E8:D7:DF , QFlags(0x1|0x2|0x4|0x20) , "llw0"
<W>2021-01-30T16:10:13 "My uiID: 1056396297"
<W>2021-01-30T16:10:13 serverConnectionConnected " --- New network port 52664 | 52664"
<W>2021-01-30T16:10:13 Interface address: "fe80::aede:48ff:fe00:1122%en5" , AC:DE:48:00:11:22 , QFlags(0x1|0x2|0x4|0x20) , "en5"
<W>2021-01-30T16:10:13 Interface address: "fe80::478:bf71:a72b:2e58%en0" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "192.168.1.67" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "2001:818:d920:d100:8be:3bde:37c8:995d" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "2001:818:d920:d100:d5d5:db76:6831:ac9d" , 8C:85:90:58:0B:81 , QFlags(0x1|0x2|0x4|0x20) , "en0"
<W>2021-01-30T16:10:13 Interface address: "fe80::2821:c2ff:fee8:d7df%awdl0" , 2A:21:C2:E8:D7:DF , QFlags(0x1|0x2|0x4|0x20) , "awdl0"
<W>2021-01-30T16:10:13 Interface address: "fe80::2821:c2ff:fee8:d7df%llw0" , 2A:21:C2:E8:D7:DF , QFlags(0x1|0x2|0x4|0x20) , "llw0"
<W>2021-01-30T16:10:13 ****** IPV6 address : "2001:818:d920:d100:d5d5:db76:6831:ac9d"
<W>2021-01-30T16:10:13 ****** IPV6 address : "2001:818:d920:d100:8be:3bde:37c8:995d"
<W>2021-01-30T16:10:13 initSockets link local IPV4 address "192.168.1.67"
<W>2021-01-30T16:10:13 ****** IPV4 address : "192.168.1.67"
<W>2021-01-30T16:10:13 initSockets link local IPV6 address "fe80::478:bf71:a72b:2e58%en0"
<W>2021-01-30T16:10:13 initSockets ****** SKIPPING LINK LOCAL IPV6 address protocol: "fe80::478:bf71:a72b:2e58%en0"
<W>2021-01-30T16:10:13 initSockets link local IPV6 address "fe80::aede:48ff:fe00:1122%en5"
<W>2021-01-30T16:10:13 initSockets ****** SKIPPING LINK LOCAL IPV6 address protocol: "fe80::aede:48ff:fe00:1122%en5"
<W>2021-01-30T16:10:13 initSockets link local IPV6 address "fe80::2821:c2ff:fee8:d7df%awdl0"
<W>2021-01-30T16:10:13 initSockets ****** SKIPPING LINK LOCAL IPV6 address protocol: "fe80::2821:c2ff:fee8:d7df%awdl0"
<W>2021-01-30T16:10:13 initSockets link local IPV6 address "fe80::2821:c2ff:fee8:d7df%llw0"
<W>2021-01-30T16:10:13 initSockets ****** SKIPPING LINK LOCAL IPV6 address protocol: "fe80::2821:c2ff:fee8:d7df%llw0"
<W>2021-01-30T16:10:13 serverConnectionConnected " --- post init network port 52664 | 52664"
<W>2021-01-30T16:10:13 serverConnectionConnected " --- New bound network IPV4 port 52664 "
<W>2021-01-30T16:10:13 serverConnectionConnected " --- New bound network IPV6 port 52664 "
<W>2021-01-30T16:10:13 QSqlQuery::prepare: database not open
<W>2021-01-30T16:10:13 gpuHwAccelDetect path: "/Applications/JamKazam.app/Contents/MacOS"
<W>2021-01-30T16:10:13 gpuHwAccelDetect checking -> "h264_badvideotoolbox"
<W>2021-01-30T16:10:13 gpuHwAccelDetect waiting for process to finish
<W>2021-01-30T16:10:13 gpuHwAccelDetect waitForFinished return true
<W>2021-01-30T16:10:13 gpuHwAccelDetect NO GPU HW Accel detected -> "h264_badvideotoolbox"
<W>2021-01-30T16:10:13 gpuHwAccelDetect checking -> "h264_videotoolbox"
<W>2021-01-30T16:10:13 gpuHwAccelDetect waiting for process to finish
<W>2021-01-30T16:10:13 gpuHwAccelDetect waitForFinished return true
<W>2021-01-30T16:10:13 gpuHwAccelDetect NO GPU HW Accel detected -> "h264_videotoolbox"
<W>2021-01-30T16:10:13 JKLatencyDialog fLoopbackLatencyOutputBoost: 10
<W>2021-01-30T16:10:13 JKLatencyDialog fLoopbackLatencyInputBoost: 10
<W>2021-01-30T16:10:13 init &&&&&&&&&&&&& url: "http://www.jamkazam.com/client" baseUrl: "http://www.jamkazam.com"
<W>2021-01-30T16:10:13 init baseUrlHttps: "https://www.jamkazam.com"
<W>2021-01-30T16:10:13 initializeBackingTracks "/Users/nunonelas/Music/JamKazam/BackingTracks/."
<W>2021-01-30T16:10:13 QSslSocket: cannot call unresolved function SSLv23_client_method
<W>2021-01-30T16:10:13 QSslSocket: cannot call unresolved function sk_num


my wild guess is that there's an issue with OpenSSL, so I rolled back to OpenSSL 1.0 
Code:
➜ ~ openssl version
OpenSSL 1.0.2m 2 Nov 2017

but I'm still having the same issue. What can I do here?

Thank you in advance!

RE: Crash on macOS Big Sur - Zlartibartfast - 01-30-2021

I'm on Catalina, not Big Sur, and not having the issue you are facing.

I would have suggested doing what you already did with rolling back SSL.

Did you upgrade from 10.x to 11.1, or is this a clean install?

Are you running on Intel, or ARM CPU?

Did you have JK running before, using the same hardware you are running now?

RE: Crash on macOS Big Sur - nnelas - 01-30-2021

(01-30-2021, 05:56 PM)Zlartibartfast Wrote: I'm on Catalina, not Big Sur, and not having the issue you are facing.

I would have suggested doing what you already did with rolling back SSL.

Did you upgrade from 10.x to 11.1, or is this a clean install?

Are you running on Intel, or ARM CPU?

Did you have JK running before, using the same hardware you are running now?
 Thank you for your answer!

I upgraded from 10.x. Considering that it would take me a huge while to make a clean install, this would be my last resort. 

Running on a Intel CPU (MacBook Pro (15-inch, 2017)).

Never got to run JK successfully. Newbie here! Smile

RE: Crash on macOS Big Sur - Dimitri Muskens - 01-31-2021

(01-30-2021, 11:01 PM)nnelas Wrote:
(01-30-2021, 05:56 PM)Zlartibartfast Wrote: I'm on Catalina, not Big Sur, and not having the issue you are facing.

I would have suggested doing what you already did with rolling back SSL.

Did you upgrade from 10.x to 11.1, or is this a clean install?

Are you running on Intel, or ARM CPU?

Did you have JK running before, using the same hardware you are running now?
 Thank you for your answer!

I upgraded from 10.x. Considering that it would take me a huge while to make a clean install, this would be my last resort. 

Running on a Intel CPU (MacBook Pro (15-inch, 2017)).

Never got to run JK successfully. Newbie here! Smile


>>>
I would consider more research and maybe getting dev support, before doing a rather drastic macOS re-install.
Running MBP with Catalina -> Big Sur upgrade myself, and have no issues running JamKazam now and before on Catalina neither.

RE: Crash on macOS Big Sur - gerrylabrecque - 05-30-2022

This append some time when an update on "mac" what I did is to reset your (Keychain Access) Now go to the menu Clic on "Go". Clic on "Utilities" and go to "Keychain Access" Now go down to  www.jamkazam.com Your Email  Application password Web. Clic "ENTER". The only thing you need to do is in the comments rewrite "default". and then save. Restart your Mac and that's it.... This will reconnect to the jamkazam server and the APP will stay Online without shutting down