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+--- Thread: Audio gear issues: not hearing in headphones (/showthread.php?tid=1819)
Audio gear issues: not hearing in headphones - manilatom - 12-15-2020
I am a relatively new user and haven't been successful in using JK for a session, either private or with others.
I believe I've the right equipment configured properly and use via Ethernet. I am using a Behringer UM2 audio interface and an external vocal mic and a guitar with pickup...all hooked up via the UM2. I am unable to hear myself or others in session through my headphones, but hear everything fine when on direct monitor. I'll appreciate tips or help. Behringer tech support suggests that it's a JK software issue.
On another note, I've signed up for the Gold premium package and believe I have access to tech support from JK, but I only find access to the Chat function on JK. I posted there yesterday without any result.
Thanks!
RE: Audio gear issues: not hearing in headphones - StuartR - 12-16-2020
(12-15-2020, 09:19 PM)manilatom Wrote: I am a relatively new user and haven't been successful in using JK for a session, either private or with others.When you configured your audio gear in JK setup, were you able to hear the little ping sound on the last page of setup?
I believe I've the right equipment configured properly and use via Ethernet. I am using a Behringer UM2 audio interface and an external vocal mic and a guitar with pickup...all hooked up via the UM2. I am unable to hear myself or others in session through my headphones, but hear everything fine when on direct monitor. I'll appreciate tips or help. Behringer tech support suggests that it's a JK software issue.
On another note, I've signed up for the Gold premium package and believe I have access to tech support from JK, but I only find access to the Chat function on JK. I posted there yesterday without any result.
Thanks!
RE: Audio gear issues: not hearing in headphones - Ghost72 - 12-16-2020
Hello, did you get help from the support yet?
One of my session members had the same problem yesterday.
RE: Audio gear issues: not hearing in headphones - Dimitri Muskens - 12-16-2020
(12-15-2020, 09:19 PM)manilatom Wrote: I am a relatively new user and haven't been successful in using JK for a session, either private or with others.>>>
I believe I've the right equipment configured properly and use via Ethernet. I am using a Behringer UM2 audio interface and an external vocal mic and a guitar with pickup...all hooked up via the UM2. I am unable to hear myself or others in session through my headphones, but hear everything fine when on direct monitor. I'll appreciate tips or help. Behringer tech support suggests that it's a JK software issue.
On another note, I've signed up for the Gold premium package and believe I have access to tech support from JK, but I only find access to the Chat function on JK. I posted there yesterday without any result.
Thanks!
Since paid subscriptions don't take effect until 2021/01/01,
I think it's fair to assume that 'paid' tech support will start then as well.