<![CDATA[JamKazam Forums - JamKazam Help Articles]]> https://forum.jamkazam.com/ Wed, 06 May 2026 00:49:00 +0000 MyBB <![CDATA[JamKazam Support : very much alive & available!]]> https://forum.jamkazam.com/showthread.php?tid=2335 Thu, 16 Sep 2021 12:38:42 +0000 Dimitri Muskens]]> https://forum.jamkazam.com/showthread.php?tid=2335 Hi all, just sharing an FB-post by David Wilson (JamKazam staff) re. user support:

"
Hi Folks - It's been brought to my attention that some users believe (for some reason?) that JamKazam is not providing helpdesk support any longer. This is absolutely not true. We have full-time tech support staff, and they are actively answering help desk tickets every weekday. I see the activity.

I'm guessing the confusion might be caused by one disconnect. JamKazam users CANNOT sign into the helpdesk platform. This is intentional. If you try to log in to the Freshdesk helpdesk, it will NOT work.

**!! You need to click the yellow Help Desk link at the top center of the JamKazam app. This will open a web page in your browser to the page where you can enter a help desk ticket. That web page automatically validates that you have a gold or platinum subscription and thus can enter a support ticket to get help. If the page is not working (i.e. not letting you submit a ticket), that would indicate you don't have current credentials in the browser. In this case, you should go here - https://www.jamkazam.com/signin.... And then sign in using their JamKazam email/password. And then return to the helpdesk page and submit your ticket. !!**
"
(By David Wilson)


Hope this clears things up.
Happy jammin'

D./]]> Hi all, just sharing an FB-post by David Wilson (JamKazam staff) re. user support:

"
Hi Folks - It's been brought to my attention that some users believe (for some reason?) that JamKazam is not providing helpdesk support any longer. This is absolutely not true. We have full-time tech support staff, and they are actively answering help desk tickets every weekday. I see the activity.

I'm guessing the confusion might be caused by one disconnect. JamKazam users CANNOT sign into the helpdesk platform. This is intentional. If you try to log in to the Freshdesk helpdesk, it will NOT work.

**!! You need to click the yellow Help Desk link at the top center of the JamKazam app. This will open a web page in your browser to the page where you can enter a help desk ticket. That web page automatically validates that you have a gold or platinum subscription and thus can enter a support ticket to get help. If the page is not working (i.e. not letting you submit a ticket), that would indicate you don't have current credentials in the browser. In this case, you should go here - https://www.jamkazam.com/signin.... And then sign in using their JamKazam email/password. And then return to the helpdesk page and submit your ticket. !!**
"
(By David Wilson)


Hope this clears things up.
Happy jammin'

D./]]> <![CDATA[Mac No Audio or Video. MacOS Security & Privacy settings. Good To Know.]]> https://forum.jamkazam.com/showthread.php?tid=1129 Fri, 05 Jun 2020 02:39:29 +0000 GDJ]]> https://forum.jamkazam.com/showthread.php?tid=1129
Issue. When in a Session there is no sound. The Audio Interface shows a signal and the My Live Tracks LED signal indicators are not detecting any signal. The Audio Device settings are correct.

Later versions of MacOS include Privacy settings that control access to the Microphone in order to process audio. This is required for applications to receive audio from the interface source

When launching JamKazam for the first time you may encounter an alert option to allow JamKazam to access the microphone. Click Yes!.

If you clicked Later, you may not see the alert again and will need to enable the option in Security & Privacy setting:

System Preferences>Security & Privacy; Privacy Tab.  For the Microphone, make sure JamKazam is checked.

You will be prompted to quit and restart JamKazam for the change to take effect.  You may need to repeat this step to begin hearing Audio in the session.

Where should I hear Audio after enabling JamKazam in the Privacy Settings? Assuming your Audio Interface is setup correctly in the JamKazam audio device settings, the audio output will be routed from JamKazam back to your Interface main out. Commonly, the Headphone Jack. Unless you specified another monitoring output from your Audio Interface using its own application.

Video Settings (These same steps apply to the Camera settings, for Video) 
System Preferences, click Security & Privacy, then click Privacy. Select Camera. Select the tickbox next to an app to allow it to access your camera. Deselect the tickbox to turn off access for that app.





.png   Screen Shot 2020-06-04 at 5.09.25 PM.png (Size: 446.87 KB / Downloads: 25)




.png   Screen Shot 2020-06-04 at 5.22.44 PM.png (Size: 247.28 KB / Downloads: 33) ]]>
Issue. When in a Session there is no sound. The Audio Interface shows a signal and the My Live Tracks LED signal indicators are not detecting any signal. The Audio Device settings are correct.

Later versions of MacOS include Privacy settings that control access to the Microphone in order to process audio. This is required for applications to receive audio from the interface source

When launching JamKazam for the first time you may encounter an alert option to allow JamKazam to access the microphone. Click Yes!.

If you clicked Later, you may not see the alert again and will need to enable the option in Security & Privacy setting:

System Preferences>Security & Privacy; Privacy Tab.  For the Microphone, make sure JamKazam is checked.

You will be prompted to quit and restart JamKazam for the change to take effect.  You may need to repeat this step to begin hearing Audio in the session.

Where should I hear Audio after enabling JamKazam in the Privacy Settings? Assuming your Audio Interface is setup correctly in the JamKazam audio device settings, the audio output will be routed from JamKazam back to your Interface main out. Commonly, the Headphone Jack. Unless you specified another monitoring output from your Audio Interface using its own application.

Video Settings (These same steps apply to the Camera settings, for Video) 
System Preferences, click Security & Privacy, then click Privacy. Select Camera. Select the tickbox next to an app to allow it to access your camera. Deselect the tickbox to turn off access for that app.





.png   Screen Shot 2020-06-04 at 5.09.25 PM.png (Size: 446.87 KB / Downloads: 25)




.png   Screen Shot 2020-06-04 at 5.22.44 PM.png (Size: 247.28 KB / Downloads: 33) ]]> <![CDATA[Solution -MacOSX Client Crashes on Startup]]> https://forum.jamkazam.com/showthread.php?tid=767 Sat, 09 May 2020 16:43:16 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=767
This loading of a Facebook plugin behavior is not intentional on JamKazam's part; it is based on some other library/code we use underneath the hood.   

So, let's delete that plugin so MacOSX client application can run. The Facebook plugin can be in one of two places.  This article will show you how to open the two folders to check, and then you can delete it, and re-try to open the JamKazam application.

Step 1:  Open the Terminal application on MacOSX.  You can do this most easily by keying CMD + Spacebar, and then typing Terminal. Select it from the list.


Step 2:  In terminal, you will have a command prompt to type text.   Paste the below command and hit enter once pasted.


      open "/Library/Internet Plug-Ins"


 
Step 3: This will open up MacOSX Finder at this system location. 

            Do you see anything in there that starts with fb or facebook or something that says to you it's a plugin from Facebook?   

            IF YOU SEE THE FACEBOOK PLUGIN IN THE FOLDER, DELETE IT!
 
Step 4: Check the other folder the Facebook plugin can be in (this looks almost the same as above, but it's not! notice the ~ in the front)
 
     open "~/Library/Internet Plug-Ins"


Step 5: As with Step 2, this will open MacOSX Finder at this other system location.  And again:

             Do you see anything in there that starts with fb or facebook or something that says to you it's a plugin from Facebook?    
       
             [b]IF YOU SEE THE FACEBOOK PLUGIN IN THE FOLDER, DELETE IT![/b]

Step 6: After, deleting the plugin, try to start the JamKazam application.]]>
This loading of a Facebook plugin behavior is not intentional on JamKazam's part; it is based on some other library/code we use underneath the hood.   

So, let's delete that plugin so MacOSX client application can run. The Facebook plugin can be in one of two places.  This article will show you how to open the two folders to check, and then you can delete it, and re-try to open the JamKazam application.

Step 1:  Open the Terminal application on MacOSX.  You can do this most easily by keying CMD + Spacebar, and then typing Terminal. Select it from the list.


Step 2:  In terminal, you will have a command prompt to type text.   Paste the below command and hit enter once pasted.


      open "/Library/Internet Plug-Ins"


 
Step 3: This will open up MacOSX Finder at this system location. 

            Do you see anything in there that starts with fb or facebook or something that says to you it's a plugin from Facebook?   

            IF YOU SEE THE FACEBOOK PLUGIN IN THE FOLDER, DELETE IT!
 
Step 4: Check the other folder the Facebook plugin can be in (this looks almost the same as above, but it's not! notice the ~ in the front)
 
     open "~/Library/Internet Plug-Ins"


Step 5: As with Step 2, this will open MacOSX Finder at this other system location.  And again:

             Do you see anything in there that starts with fb or facebook or something that says to you it's a plugin from Facebook?    
       
             [b]IF YOU SEE THE FACEBOOK PLUGIN IN THE FOLDER, DELETE IT![/b]

Step 6: After, deleting the plugin, try to start the JamKazam application.]]> <![CDATA[*! PLEASE USE THE 'SEARCH' FIRST !*]]> https://forum.jamkazam.com/showthread.php?tid=435 Fri, 17 Apr 2020 16:35:23 +0000 Dimitri Muskens]]> https://forum.jamkazam.com/showthread.php?tid=435
A LOT of questions have already been asked and answered several times over.
Thank you.
D./

NB - Daily new users visit this forum, great!

Just an FYI - PLEASE use the search engine in the top-bar of the forums. With some 'clever' keywords A LOT of answers can already be found for a majority of general & first time issues. Thanks!]]>
A LOT of questions have already been asked and answered several times over.
Thank you.
D./

NB - Daily new users visit this forum, great!

Just an FYI - PLEASE use the search engine in the top-bar of the forums. With some 'clever' keywords A LOT of answers can already be found for a majority of general & first time issues. Thanks!]]> <![CDATA[Make Sure Audio Sample Rates Match]]> https://forum.jamkazam.com/showthread.php?tid=120 Thu, 02 Apr 2020 14:42:06 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=120 <![CDATA[Editing Your Musician Profile]]> https://forum.jamkazam.com/showthread.php?tid=119 Thu, 02 Apr 2020 14:41:09 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=119 <![CDATA[Configuring Router for JamKazam]]> https://forum.jamkazam.com/showthread.php?tid=118 Thu, 02 Apr 2020 14:37:09 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=118 <![CDATA[How to Add a Friend]]> https://forum.jamkazam.com/showthread.php?tid=117 Thu, 02 Apr 2020 13:24:20 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=117
Here's how you do that:

If they are already on JamKazam and you know first and/or last name

On the sidebar to the right, click search.


.png   sidebar_search.png (Size: 59.85 KB / Downloads: 43)

Type in their name.  When they show up in the search results, click CONNECT.

This other user will receive a 'in-app' notification in the Notifications section of the sidebar with a APPROVE button.  They have to click that, and then you are friends and can easily join private sessions together.

When they accept your friend request, you will be notified in the notifications when the do, and also they will show up in your friends list on the right sidebar.

If you know their email address

On the sidebar to the right, click friends.


.png   sidebar_friends.png (Size: 59.85 KB / Downloads: 9)

Click the Email icon, and a popup will show in which you can enter one or more email addresses, and a custom message to add.   


.png   invite-via-email.png (Size: 50.65 KB / Downloads: 9)

JamKazam will send them an email with a link, and they can click the link to connect as friends.

This method will work regardless if the user is already a user on JamKazam.   If they are not currently a user, this will act as as both an invitation to JamKazam, and a friend request.

When they accept your friend request, you will be notified in the notifications when the do, and also they will show up in your friends list on the right sidebar.]]>
Here's how you do that:

If they are already on JamKazam and you know first and/or last name

On the sidebar to the right, click search.


.png   sidebar_search.png (Size: 59.85 KB / Downloads: 43)

Type in their name.  When they show up in the search results, click CONNECT.

This other user will receive a 'in-app' notification in the Notifications section of the sidebar with a APPROVE button.  They have to click that, and then you are friends and can easily join private sessions together.

When they accept your friend request, you will be notified in the notifications when the do, and also they will show up in your friends list on the right sidebar.

If you know their email address

On the sidebar to the right, click friends.


.png   sidebar_friends.png (Size: 59.85 KB / Downloads: 9)

Click the Email icon, and a popup will show in which you can enter one or more email addresses, and a custom message to add.   


.png   invite-via-email.png (Size: 50.65 KB / Downloads: 9)

JamKazam will send them an email with a link, and they can click the link to connect as friends.

This method will work regardless if the user is already a user on JamKazam.   If they are not currently a user, this will act as as both an invitation to JamKazam, and a friend request.

When they accept your friend request, you will be notified in the notifications when the do, and also they will show up in your friends list on the right sidebar.]]> <![CDATA[Minimum System Requirements]]> https://forum.jamkazam.com/showthread.php?tid=114 Thu, 02 Apr 2020 03:46:41 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=114 Mac OSX 
  • Mac OS X 10.8 or higher, 64-bit
  • Dual-core processor or higher
  • 75MB hard disk space for app
  • External audio interface recommended (but you can start with built-in mic and & headphone jack)
  • USB 2.0, USB 3.0, Thunderbolt, or Firewire (not USB 1.1) for external audio interfaces
  • Ethernet port for real-time online sessions (WiFi not recommended)
  • Broadband Internet service with 1Mbps uplink bandwidth for real-time online sessions
Windows
  • Windows 7, 8 or 10, 64-bit (32-bit not supported)
  • Dual core processor or higher
  • 75MB hard disk space for app
  • External audio interface recommended (but you can start with built-in mic and & headphone jack)
  • USB 2.0, USB 3.0, Thunderbolt, or Firewire (not USB 1.1) for external audio interfaces
  • Ethernet port for real-time online sessions (WiFi not recommended)
  • Broadband Internet service with 1Mbps uplink bandwidth for real-time online sessions
]]> Mac OSX 
  • Mac OS X 10.8 or higher, 64-bit
  • Dual-core processor or higher
  • 75MB hard disk space for app
  • External audio interface recommended (but you can start with built-in mic and & headphone jack)
  • USB 2.0, USB 3.0, Thunderbolt, or Firewire (not USB 1.1) for external audio interfaces
  • Ethernet port for real-time online sessions (WiFi not recommended)
  • Broadband Internet service with 1Mbps uplink bandwidth for real-time online sessions
Windows
  • Windows 7, 8 or 10, 64-bit (32-bit not supported)
  • Dual core processor or higher
  • 75MB hard disk space for app
  • External audio interface recommended (but you can start with built-in mic and & headphone jack)
  • USB 2.0, USB 3.0, Thunderbolt, or Firewire (not USB 1.1) for external audio interfaces
  • Ethernet port for real-time online sessions (WiFi not recommended)
  • Broadband Internet service with 1Mbps uplink bandwidth for real-time online sessions
]]> <![CDATA[JamKazam Help Topic Index - Start Here for Help Docs]]> https://forum.jamkazam.com/showthread.php?tid=69 Tue, 31 Mar 2020 02:22:57 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=69 We are in the process of re-creating all of our help docs. They were lost when the place where we were hosting these docs shut down.


Getting Started
  • Minimum System Requirements

How To Set Up with a Windows Computer


How To Set Up with a Mac Computer
Playing in Online Sessions with Others

Playing with JamTracks

JamClass Music Lessons

The JamBlaster
]]> We are in the process of re-creating all of our help docs. They were lost when the place where we were hosting these docs shut down.


Getting Started
  • Minimum System Requirements

How To Set Up with a Windows Computer


How To Set Up with a Mac Computer
Playing in Online Sessions with Others

Playing with JamTracks

JamClass Music Lessons

The JamBlaster
]]> <![CDATA[Checking Out Current And Past Sessions]]> https://forum.jamkazam.com/showthread.php?tid=5 Sat, 28 Mar 2020 04:02:25 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=5 VIEW THE FEED button to see past and current sessions and public recordings.  

Recordings can be listened to from this page.    

There is a feature to listen in to public sessions, but this feature is currently disabled due to high demand.]]> VIEW THE FEED button to see past and current sessions and public recordings.  

Recordings can be listened to from this page.    

There is a feature to listen in to public sessions, but this feature is currently disabled due to high demand.]]> <![CDATA[Creating a Session to Play Alone or With Others]]> https://forum.jamkazam.com/showthread.php?tid=4 Sat, 28 Mar 2020 04:00:21 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=4 You can create a private session using the QUICK START SOLO button.  Even during this session, you can invite others if you so choose.

You can create a simple public session using the QUICK START OPEN button.  Anyone can join--jam time!

Finally, with the START OR SCHEDULE button, you can see every setting available when starting a session, or even schedule a single or recurring session for the future.]]> You can create a private session using the QUICK START SOLO button.  Even during this session, you can invite others if you so choose.

You can create a simple public session using the QUICK START OPEN button.  Anyone can join--jam time!

Finally, with the START OR SCHEDULE button, you can see every setting available when starting a session, or even schedule a single or recurring session for the future.]]> <![CDATA[Finding a Session To Play With Others]]> https://forum.jamkazam.com/showthread.php?tid=3 Sat, 28 Mar 2020 03:57:40 +0000 Jamkazam]]> https://forum.jamkazam.com/showthread.php?tid=3 FIND SESSIONS button on the session page.    Public sessions are listed here, as well as any private sessions created by your friends or that you have been invited to.]]> FIND SESSIONS button on the session page.    Public sessions are listed here, as well as any private sessions created by your friends or that you have been invited to.]]>