12-06-2020, 11:29 AM
(This post was last modified: 12-06-2020, 11:39 AM by Dimitri Muskens.)
(12-06-2020, 10:39 AM)SteveW Wrote: Could anyone please tell me how to do a clean install of the JK client? As far as I know, a normall re-install of the client still leaves some files (configuration etc) from the previous installation but I wanted to try reinstalling everything from scratch.
My problem is that, although JK is working fine for sessions playing with my band, it is completely failing to upload any of my audio tracks to the server or to download any of my bandmates' tracks from the server. I have tried basic things like rebooting my router, reinstalling the app 'normally', etc, but to no avail. Another band member has got a near-identical setup to mine (MacBook, same ISP, same router/configuration) and their file upload/download is working faultlessly. After band sessions, I put all the individual tracks into a DAW and do mixes, which generally work out very well. However, at the moment, I have to get the band members to send me their tracks via Dropbox, because I am completely unable to get them via JK itself.
The next thing I was going to try is a complete clean reinstall of the JK client in case there is some configuration file somewhere that has got corrupted (or something similar). Any help on how to do this, or which files I need to delete to start afresh, would be appreciated.
Many thanks
Steve
>>>
Per the menu (left top corner) you can reset all JKz configuration data.
[Manage]->[Audio Settings]->[Cofiguration]->
The bottom three options 'Reset'
NB - you could use Finder and go to 'Computer'. Use the search for 'JamKazam' to find what is where.