UM2 and audio issue

[manilatom]

Tom, can you hear yourself in a Private (solo) session with the Direct Monitor turned to the off position?  If not, then as Dimitri indicated, your audio setup is 
incorrect, or you have a bad mic/headphones/cable/interface,etc. (likely the former though).  As a start, I would suggest deleting your audio gear profile and go through the process of adding it again, following the instructions found here: https://jamkazam.freshdesk.com/support/s...6000123617

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Thanks!  I canNOT hear myself with direct monitoring OFF while in either private session or session with another person.  Only hear myself with direct monitoring ON and not in session.

I don't think there's an issue with my gear (e.g. UM2, cables, mic, etc) as it's all new with the exception of the laptop.  I will try deleting my gear profile and adding it again as you suggested.  I will check out the video link you provided for help in doing that.

One other question:  Behringer strongly recommended using the ISO4ALL driver even though some things I've seen say that it's unnecessary with Windows 10.  Your take on this?

Finally:  do you know if I have access to JK tech support (e.g. email, phone call) aside from this chat forum?  I have subscribed to the Gold premium plan.

Thanks again.

Tom