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Audio Help - AlexisG - 06-23-2020

Hi!  I'm trying to get my kiddo up and running on this for voice lessons and I'm running into some trouble.

When I am using a web browser our headphones are recognized.
When I use the app, they are not.

Brand new Windows 10 laptop (purchased just for this - ha ha); plugged direct to modem via ethernet cable; headphones (with mic) plugged directly into the laptop.

Can anyone offer any suggestions?