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+--- Thread: Teething Problems (/showthread.php?tid=121)
Teething Problems - wyvern - 04-02-2020
Here is a copy of an e-mail that I sent to support@jamkazam today:
Dear support team,
The current Covid-19 pandemic makes JamKazam even more desirable for musicians stuck at home. I have joined and can access my account.
Your Forum states that you have many new users which, it appears, could be overloading your servers. I have experienced the following problems:
- Unreliable network tests and/or time-outs. I have checked the stability and download/upload speeds of my system. It is connected to the UK Virgin Media cable network. Typical download speeds are greater than 100 Mb/s; upload speeds vary between 5 to 47 Mb/s. I have an ethernet connection to my router.
Running continuous one-second interval ping tests gave the following results:
Ping statistics for 8.8.8.8: Packets: Sent = 5030, Received = 5030, Lost = 0 (0% loss).
Approximate round trip times in milli-seconds: Minimum = 13ms, Maximum = 46ms, Average = 20ms.
I stopped the test after 5030 seconds (approx. 1 hour and 24 minutes).
- I have a local musician friend, also with excellent broadband, who has joined JamKazam. She does not appear as a Musician (user?) when I search for her in the teal-coloured side-bar at the right-hand of the screen. I'm not sure if she sees my name when searching.
- I made a 'typo' when entering my identification e-mail address. I logged-in using this and my password. I updated the address, and I received a message saying that a confirmation e-mail had been sent to the new address. The message never arrived. I have tried this several times, with the same result. Although I can still log-in as before, my account details have not been updated on your server.
- I thought it would be more friendly to replace the anonymous 'grey avatar', and have a 'mugshot' instead. It is a small JPG 45.3 KB in size. When I tried to upload it, I received this error:
App: AhUoVoBZSLirP3esyCl7Zz exceeds the limit.
Unfortunately, in its present state, Jamkazam is totally unusable!
Hopefully, you will be able to help me make JamKazam operational. It is a great idea!
Kind regards,
Stephen Marlowe
RE: Teething Problems - MikeTranch - 05-22-2020
+1
(plus 1, to make it long enough, doh!)
RE: Teething Problems - GDJ - 05-22-2020
Many of us share the same frustration, but are hopeful
Here's how we can help!
https://www.gofundme.com/f/cy2fsq-keep-jamkazam-alive-amp-improving
RE: Teething Problems - Hans Peter Augustesen - 05-22-2020
JamKazam IS operational.
JamKazam IS totally usable!
It is NOT just a good idea.
Of course, JamKazam may not be operational - for you.
And that it is useless - for you.
Your story is just one of many - an anecdote.
But a swallow does no summer, as we all know.
JamKazam is operationel for thousands of people.
And it is useable for thousands.
It is NOT just a good idea,
Dont run with falsehoods