(12-04-2020, 04:07 PM)Johannes Wrote: Why not give the ability to host sessions of any length and with any free or paying member, including all benefits of higher bitrates for every one taking part, recordings etc as part of the Platinum plan? Including lessons, it is ridiculous to require students to become paying members for music lessons.

That way I would be willing to pay the extra fee for that plan.

The more I think about it, the more I think this whole payment idea has not been thought about much. My guess is that if they go this path the whole thing will die soon.

Who am I to say. But you will certainly loose me as a customer, if you stick to this. And I am very willing to be a paying customer, even with the Platinum plan, if this gives me hosting capability.

(12-04-2020, 11:01 PM)StuartR Wrote:

(12-04-2020, 08:52 PM)cah329a Wrote:

(12-04-2020, 03:03 PM)Johannes Wrote: I have to say, if it is true that all participants have to get the higher plans to use them, that seems a little overambitious. Why not do it like zoom, where the host needs to have the account, but the participants can then take part for free.

The whole idea of a growing community gets defeated that way. It was difficult enough to get colleagues to invest into the equipment needed and set it all up, now one also has to persuade them to pay monthly fees. That's not going to work, you are cutting off your user base that way.

I am not against paying for the service, but I don't think this has much of a future, if indeed it works like this.

Zoom is different from JK in one critical way. In Zoom the host is hosting and managing and presenting (or allowing presentations) while everyone else essentially observes. In a JK jam, everyone is actively engaged in playing: it's more of a collaboration than a presentation. That takes more resources than being a passive participant on Zoom. I think we're going to find out that a Gold or Platinum user can start sessions of any length and manage them (just like Zoom), lower-tier users are going to be able to join those sessions but will be limited in the number of hours per month (or per session for basic users). So they'll be able to join a session, but once their time runs out they'll be bumped. This doesn't seem unreasonable to me.

I do hope that there will be some sort of group plan though, where a Platinum user can start a session and others can pay maybe $5 per month and be allowed to play with their "group leader" (and other group members) for as much time as needed. That would work for band practice, choir practice, and lots of other group activities.

I'm also wondering about the teaching/learning tiers. I don't mind having to be a Platinum subscriber to teach, but it doesn't seem reasonable (or enforceable) to ask a student to be a Gold member if they're only there for a lesson once a week. Perhaps my $5 per month "group" suggestion would work for this purpose as well: we could establish a group for our students and they could pay for that tier or more if they chose.

Cindy Harris
Pittsburgh, PA

Other than being "bumped", the fact that lower tier participants will be limited in their audio stream bitrate would likely affect everyones listening quality.

(01-25-2021, 09:20 AM)Pete Savigny Wrote: They no longer give support that way.  They only do so for Gold members via their Help desk.
Unfortunately, the very problem I need to solve is that my Gold status is not effective, and I cannot get there.

But now I have been able to solve the problem.
It seems to have been that I had changed my credit card, since I first made a purchase with JK. But JK did not make me aware that the new payment didn't go through, as I had not updated my credit card information on JK.

Now that I updated it, the payment went through, and I now can effectively use my Gold status.

It is still strange that JK reported that I already had that subscription, even though I effectively had not.
JK: please fix this for other users.