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+--- Thread: Mac JamKazam fails to detect video hardware. Please help! (/showthread.php?tid=60)
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Mac JamKazam fails to detect video hardware. Please help! - tfabris - 03-30-2020
On my MacBook Pro, running Mac OS Catalina, either version 10.15.3 or 10.15.4, JamKazam client has the following bug:
- When you install the client, it detects the audio hardware correctly.
- It asks permission to use the audio microphone, and you grant the permission, and it works.
- It does not detect the video hardware (the built in camera on Macbook Pro).
- It does not ask you for permission to grant to the camera.
- The Video Gear page is completely grayed out, you cannot select anything on that page.
- Video hardware does not work and JamKazam cannot use video on Mac.
- Screen shot is attached.
If you go into Mac's control panel, Security and Privacy, and select the "camera" option, there is not any button to manually add camera permissions, so I am unable to select and specify JamKazam can use the camera. So this cannot be used as a workaround.
Someone please help me get videos working, so that our band can have low-latency rehearsals and concerts using JamKazam.
Thanks in advance for anyone who can help with this.
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RE: Mac JamKazam fails to detect video hardware. Please help! - texas-bronius - 03-30-2020
I also confirm this. Excellently written-up. I'm glad to have found this post.
RE: Mac JamKazam fails to detect video hardware. Please help! - ricecgr - 03-31-2020
I had the same problem (JamKazam not recognizing built-in camera for setup: MacBook with OS 10.125.4), but when I started a session, then clicked on the video button (which in my case was not grayed out), I received a dialog to grant permission for JamKazam to use the camera, which I granted, and camera (video) worked fine.
RE: Mac JamKazam fails to detect video hardware. Please help! - tfabris - 03-31-2020
(03-31-2020, 09:57 PM)ricecgr Wrote: I had the same problem (JamKazam not recognizing built-in camera for setup: MacBook with OS 10.125.4), but when I started a session, then clicked on the video button (which in my case was not grayed out), I received a dialog to grant permission for JamKazam to use the camera, which I granted, and camera (video) worked fine.
That is an amazing idea! I never got far enough to try starting a session. I should have thought of that!
I just tried launching JamKazam to try out this idea, but then it downloaded an update (!), and, lo and behold, the video camera settings just work again! I didn't even have to try the workaround you described.
So, long story short: This bug is now solved in the latest release of JamKazam!
YAAAAAAY!
RE: Mac JamKazam fails to detect video hardware. Please help! - ricecgr - 04-01-2020
You are correct about the update. I received an email from JamKazam saying just that - the new update has fixed this issue.
RE: Mac JamKazam fails to detect video hardware. Please help! - Dimitri Muskens - 04-05-2020
(04-01-2020, 06:41 PM)ricecgr Wrote: You are correct about the update. I received an email from JamKazam saying just that - the new update has fixed this issue.
I think it's too bad they rolled back this update
Video is back off again in Catalina.
It worked like a charm for me in 10.15.4 and the overall feel of the app was smooth and swift.
All it takes 'to make it work' is starting the app - once - 'as admin' (ctrl-click&'open'). This is the fact with a lot of third party software on Catalina.
I guess if one doesn't know (or can't find this info) these things, it be better to stick to Windows.
NB - allthough for bandwith reasons we ofcourse play without video it is nice to at least be able to turn it on for the 'Hi & Bye moments' and when just talking.
RE: Mac JamKazam fails to detect video hardware. Please help! - nigel - 04-05-2020
:-( see Forum Announcement: JamKazam 2020 April 4th Update - fingers crossed for the 7th
RE: Mac JamKazam fails to detect video hardware. Please help! - AnneZw - 04-08-2020
The update has been delayed (8th today)? Or has the issue been fixed for you guys?
RE: Mac JamKazam fails to detect video hardware. Please help! - herman - 04-08-2020
(04-08-2020, 10:55 AM)AnneZw Wrote: The update has been delayed (8th today)? Or has the issue been fixed for you guys?For me still not solved. Also Catalina 10.5.4.
RE: Mac JamKazam fails to detect video hardware. Please help! - bezel - 04-08-2020
After the update of the rollback video does not work anymore.